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Return & Exchange Policy

Speaking from our experience, nothing ruins a great day of shopping like failure to communicate. How many times have you had terrible experiences trying to return or exchange a product? We want you to be as happy and satisfied as possible with what you find at Bid and Buy, or our sister stores Bin & Buy and Brew & Buy. All of our stores exist to save you your hard-earned money. We want to be sure you understand all the details so we can agree from the beginning the terms and conditions of our merchandise.  

Maybe we go into too much detail here, but miscommunication and misunderstandings are miserable (see what we did there…). We are as honest as we can be about the conditions of our products. For more information see the Product Conditions Page for a complete explanation of the various conditions which our merchandise is sold. We price everything according to:

  1. What we paid for it
  2. The time we spent finding, traveling, acquiring, cleaning, and staging the product
  3. The actual condition of the product
  4. The real-life value
  5. The Manufacture Sales Retail Price's (MSRP) 

    The MSRP's that we post are real, not inflated to make it look like you are getting a great deal. All products that have open boxes are tested before we sell them to you (this helps us determine the exact value and condition). However, sometimes we miss a box or two. The only products we do not test, are the boxes that have never been opened and are considered brand new. We have learned however that does not guarantee the product works. 99 times out of 100 it does, but I am sure you have purchased new items from retailers before that fail, we are not immune from this either. Because of the nature of our discount business, we cannot guarantee the condition or longevity as would a retailer that sells brand new products for the full retail price. We do not provide a warranty on any of our items, that is a conversation you would have with the manufacturer. We are sure you understand. 

    If you are shopping in our physical store locations, and you have any doubt about the condition of a product, you may ask any of our sales associates for help testing it. Please, please, please do not open the box yourself. See a store associate and they will assist you.  

    Even with all that said, we do empathize that needs change and sometimes you just change your mind. We are as flexible as we can be as a discount retailer. Our return policy is clear and firm. The return period is short and precise. The policy is posted in the store, it is documented in your transaction email that you receive after each purchase, and it is a line item we require everyone to check when making a purchase. You can claim we're being all "Goldie Hawn" about this (overboard…) but better to be soaked than sorry.   

    Physical Store Return & Exchange Policy:

    • In-Store Credit, No Cash Back within 15-Days of Purchase.
    • If we carry more than one of the product you purchased, you may exchange it within the 15-day period. Please read the conditions below.
    • Bid & Buy will not refund, credit, or exchange anything until the original product has been received from said buyer.

    Online Store Return & Exchange Policy:

    • Buyer pays for return shipping and can opt for: 1) a cash-back refund of the product price only (shipping price not included), a full-price (including shipping) refund in the form of store credit, or an exchange for the same product if we have the exact product still in our inventory. Bid & Buy will pay for shipping to send out the exchanged product. Any of these three options must be executed within 15-days of purchase.
    • Bid & Buy will not refund, credit, or exchange anything until the original product has been received from said buyer.

    Return and Exchange Conditions:

    The offers above are predicated on receiving the original product that was purchased, in the exact condition in which is was sold. If the product is not returned in the exact condition we cannot offer any cash back, and any in-store credit is adjusted accordingly. The super GOOD NEWS is you do not need to find your receipt, because we kept track for you, everything you have purchased. 

    Buyer is responsible for return shipping on all returns. Return Mailing Address: Bid & Buy, 4700 S 900 E, Suite 43; Salt Lake City, UT 84117 

    In-Store credit is added to customer's account once the item has been received and inspected. Only items that are returned in the exact same condition in which it was sold, will receive credit. If the product is not returned in the exact same condition, the in-store credit is adjusted accordingly.  

    Auction Return Policy 

    • All Auction items carry a 24-Hour Guarantee (see Auction Terms and Conditions for more information)

    • We offer local delivery for a small fee** (see below)

    • We offer shipping on all our auction items nationwide!   

    Last Updated 09/04/2021


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